01
Restricted & Blocked Accounts
Getting restricted and disabled accounts back on track.
A restricted or disabled Meta ad account can bring your advertising to a complete halt. We investigate the cause, work through the relevant Meta processes, and handle the appeal or reinstatement process on your behalf.
- Investigation of the restriction type and root cause
- Hands-on management of the appeal or reinstatement process
- Direct engagement with Meta's review processes
- Work to restore account standing and prevent recurrence
02
Payment & Billing Issues
Resolving payment failures, billing errors, and spending limit problems.
Payment issues are one of the most common reasons Meta ad campaigns stop running. We dig into the root cause, work through the resolution process, and where possible get spending limits increased.
- Investigation of payment failure causes
- Hands-on resolution of billing and payment method issues
- Work to increase spending limits and billing thresholds
- Resolution of payment-related account restrictions
03
Account Troubleshooting
Getting to the bottom of unexplained errors, policy flags, and account problems.
Unexplained policy flags, campaign delivery issues, account errors with no clear cause. We get into the account, identify what's causing the problem, and work through the resolution process.
- Hands-on investigation of unexplained account errors
- Resolution of policy flags and ad disapprovals
- Diagnosis and resolution of campaign delivery issues
- Direct work on account-level problems
04
Account Trust & Health
Improving account trust scores and getting advertising back to full health.
Meta's systems place significant weight on account trust and health signals. We work directly on the factors affecting your account's standing, including Facebook Page quality, Business Manager setup, and advertising history, to improve trust and restore full account health.
- Assessment and improvement of account trust signals
- Hands-on work on Facebook Page and Business Manager setup
- Identification and resolution of factors harming account health
- Ongoing work to build long-term account stability
05
Restricted Category Advertising
Getting the right permissions in place for restricted category advertisers.
Advertising in restricted categories on Meta requires specific authorisation. We handle the authorisation process directly, prepare the account, and work to get the necessary permissions in place.
- Hands-on management of the authorisation process
- Account preparation to meet Meta's category requirements
- Direct engagement with Meta's enablement processes
- Work to get compliant campaigns running as quickly as possible
06
Reviews & Appeals
Managing Meta's review and appeal processes to get the best possible outcome.
Meta's review and appeal processes are opaque and time-consuming. We manage the process on your behalf, build the strongest possible case, and handle the submissions to give you the best chance of a successful outcome.
- Hands-on management of review and appeal submissions
- Building the strongest possible case for reinstatement
- Direct handling of identity verification and account review
- Follow-up and escalation where available
