Terms and Conditions

These Terms and Conditions ("Terms") govern the contractual relationship between RescueMyAds ("we", "us", "our") and any individual or business ("Client", "you") who engages our services.

RescueMyAds is an independent specialist support service providing advisory and resolution assistance relating to Meta advertising accounts. We are not affiliated with, endorsed by, or partnered with Meta Platforms, Inc.

By submitting an enquiry, accepting a quote, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms.

We provide specialist advisory and hands-on support services relating to Meta advertising accounts. This includes, but is not limited to: assistance with restricted or disabled ad accounts, payment and billing issue resolution, account trust and health improvement, restricted category advertising guidance, and support with Meta appeals and account reviews.

All services are provided on a best-efforts basis. While we have a strong track record of successful resolutions, we cannot guarantee a specific outcome in every case, as final decisions rest with Meta Platforms, Inc.

The scope of work for each engagement is agreed upon prior to commencement and confirmed in writing (including by email).

All prices are based on the nature and complexity of your specific situation. Work will not commence until the quote has been accepted and, where applicable, payment or a deposit has been received.

Prices may be quoted and invoiced in EUR or USD. We also accept cryptocurrency payments. Any applicable taxes are the responsibility of the Client.

Invoices are due upon receipt unless otherwise agreed in writing. Late payment may result in suspension of work.

If we are unable to resolve the specific issue we were engaged to fix, you will not be charged for that work. This guarantee applies to the agreed scope of work only.

The guarantee does not apply where: (a) the Client has provided inaccurate, incomplete, or misleading information; (b) the Client has taken actions during the engagement that materially affected the outcome; (c) the issue falls outside the agreed scope of work; or (d) Meta Platforms, Inc. has made a permanent policy decision that cannot be appealed.

Any same-day resolution add-on fees are non-refundable once priority handling has commenced, regardless of outcome.

You agree to provide accurate, complete, and truthful information about your account and the issue you are experiencing.

You agree to cooperate with our reasonable requests for information, access, or documentation necessary to perform the services.

You confirm that you are the authorised account holder or have the legal authority to seek support on behalf of the account in question.

You agree not to take actions relating to the account under review without first consulting us, as this may negatively affect the outcome.

Our services relate to advertising platforms operated by independent third parties, including Meta Platforms, Inc., Google LLC, and Microsoft Corporation. We have no control over the policies, systems, or decisions of these platforms.

Platform policies, enforcement practices, and appeal processes are subject to change at any time without notice. We are not responsible for changes to platform policies that affect the outcome of an engagement after work has commenced.

Any guidance we provide is based on our understanding of platform policies at the time of the engagement. It does not constitute legal advice and should not be relied upon as such.

References to Meta, Facebook, Instagram, Google, or Bing on this website are for descriptive purposes only. These are trademarks of their respective owners, and their use does not imply any affiliation, endorsement, or partnership.

Our website (rescuemyads.com) uses cookies and similar tracking technologies in accordance with the EU ePrivacy Directive (2002/58/EC, as amended) and the General Data Protection Regulation (GDPR).

We use strictly necessary cookies to ensure the website functions correctly. These cookies do not require your consent and cannot be disabled.

We may use analytics cookies to understand how visitors use our website, and functional cookies to remember your preferences. Where such cookies are used, we will request your consent before placing them.

You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

We do not use advertising or retargeting cookies on this website. We do not share cookie data with third-party advertising networks for the purpose of targeting you with advertisements.

To the fullest extent permitted by applicable law, RescueMyAds shall not be liable for any indirect, incidental, consequential, or special damages arising from or in connection with the services, including but not limited to loss of revenue, loss of business, or loss of advertising spend.

Our total aggregate liability to you in connection with any engagement shall not exceed the total fees paid by you for that specific engagement.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

All methodologies, processes, and know-how used in delivering our services remain the intellectual property of RescueMyAds.

Any materials, reports, or documentation we produce specifically for you as part of the agreed scope of work are provided for your use only and may not be resold or redistributed without our prior written consent.

Both parties agree to keep confidential any non-public information shared during the engagement and not to disclose it to third parties without prior written consent, except as required by law.

We will not share your account details, business information, or the nature of your issue with any third party other than as strictly necessary to perform the services.

We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and applicable national implementing legislation.

Personal data you provide (such as your name, email address, and account information) is processed for the purpose of delivering the services you have requested. The legal basis for this processing is the performance of a contract (Article 6(1)(b) GDPR).

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

You have the right to access, rectify, erase, restrict, or port your personal data, and to object to its processing, in accordance with GDPR. To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.

If you are a consumer resident in the European Union, you may have a right of withdrawal under Directive 2011/83/EU. However, by accepting our quote and requesting that work commences immediately, you acknowledge that the right of withdrawal may be lost once the service has been fully performed.

Where services have not yet commenced, you may withdraw within 14 calendar days of accepting the quote by notifying us in writing at [email protected].

Nothing in these Terms affects your statutory rights as a consumer under applicable EU or national law.

Either party may terminate an engagement by providing written notice. If you terminate after work has commenced but before completion, you will be liable for fees proportionate to the work completed up to the point of termination, unless the no-resolution guarantee applies.

We reserve the right to terminate an engagement immediately if you provide false information, act in bad faith, or breach any material term of these Terms.

These Terms are governed by and construed in accordance with applicable EU law and the national law of the jurisdiction in which RescueMyAds operates.

In the event of a dispute, we encourage you to contact us first at [email protected] so that we can attempt to resolve the matter amicably.

If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

We may update these Terms from time to time. The current version will always be available at rescuemyads.com/terms. Continued use of our services after any changes constitutes acceptance of the updated Terms.

For ongoing engagements, material changes to these Terms will be communicated to you in writing.

If you have any questions about these Terms, please contact us at [email protected].